Do you have a physical shop?
No. Haitch & Haitch Stores operates strictly as an online-only store.
Can I walk in and buy products?
No. All purchases must be made online through our website.
Where do I pick my order?
Pickup is available from our Nairobi CBD pickup station, arranged after order confirmation.
How do I pay for my order?
You pay for the product on delivery or pickup. Only the delivery fee (KSh 300) is paid upfront.
Do you deliver outside Nairobi?
Yes. We deliver countrywide.
Yes. We deliver countrywide.
Pickup is available from our Nairobi CBD pickup station, arranged after order confirmation.
Do you offer refunds?
No. We operate a replacement-only policy.
What if my item is damaged or not working?
Contact us within 7 days with photos/videos. We’ll replace it for free.
How long does delivery take?
Nairobi: Same-day or next-day Towns: 1–3 days Remote areas: 2–5 days