At Haitch & Haitch Store, accessible from https://haitchstore.com/, your privacy is a top priority. We respect your privacy and are committed to protecting your personal information. This policy outlines the data we collect, how we use it, and your rights regarding your personal information under the Kenya Data Protection Act (2019).
1. Information We Collect
We may collect:
Personal Information:
– Full name
– Phone number
– Email
– Delivery address
– Order details
Payment Information:
– M-Pesa confirmation details
(We do NOT store your M-Pesa PIN or card data.)
Technical Data:
– IP address
– Device type
– Cookies
– Browsing behaviour
– Analytics from Google, Facebook, TikTok etc.
2. How We Use Your Information
We use your data to:
– Process and deliver your orders
– Contact you regarding orders or support
– Improve site experience and performance
– Run advertising & retargeting campaigns
– Prevent fraud and maintain security
– Comply with legal obligations
3. Sharing Your Data
Your data may be shared with trusted third parties like:
– Delivery partners
– Payment processors (M-Pesa)
– Marketing platforms (Meta, Google, TikTok)
– Website security & analytics providers
We never sell your data.
4. Cookies & Tracking
We use cookies for:
– Saving your cart
– Improving your browsing experience
– Analytics and ads personalization
You may disable cookies in your browser settings but some site features may not work correctly.
5. Data Security
We use:
– SSL encryption
– Secure servers
– Regular updates
– Restricted access to admin systems
6. Your Rights
You can request:
– Access to your data
– Correction of your data
– Deletion of your data
– To opt out of marketing
7. Updates to This Policy
We may update this policy occasionally. Latest version is always posted here.