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At Haitch & Haitch Store, accessible from https://haitchstore.com/, your privacy is a top priority. We respect your privacy and are committed to protecting your personal information. This policy outlines the data we collect, how we use it, and your rights regarding your personal information under the Kenya Data Protection Act (2019).

1. Information We Collect

We may collect:

Personal Information:
– Full name
– Phone number
– Email
– Delivery address
– Order details

Payment Information:
– M-Pesa confirmation details
(We do NOT store your M-Pesa PIN or card data.)

Technical Data:
– IP address
– Device type
– Cookies
– Browsing behaviour
– Analytics from Google, Facebook, TikTok etc.

2. How We Use Your Information

We use your data to:

– Process and deliver your orders
– Contact you regarding orders or support
– Improve site experience and performance
– Run advertising & retargeting campaigns
– Prevent fraud and maintain security
– Comply with legal obligations

3. Sharing Your Data

Your data may be shared with trusted third parties like:

– Delivery partners
– Payment processors (M-Pesa)
– Marketing platforms (Meta, Google, TikTok)
– Website security & analytics providers

We never sell your data.

4. Cookies & Tracking

We use cookies for:

– Saving your cart
– Improving your browsing experience
– Analytics and ads personalization

You may disable cookies in your browser settings but some site features may not work correctly.

5. Data Security

We use:

– SSL encryption
– Secure servers
– Regular updates
– Restricted access to admin systems

6. Your Rights

You can request:

– Access to your data
– Correction of your data
– Deletion of your data
– To opt out of marketing

7. Updates to This Policy

We may update this policy occasionally. Latest version is always posted here.

Call us :

+254 706 309 651

Mail us :

support@haitchstore.com

Open time :

Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

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