Please read these terms and conditions carefully before using Our Service.
By using haitchstore.com, you agree to the Terms & Conditions below.
1. About Us
Haitch & Haitch Stores is a Kenyan online-only retail store offering electronics, home essentials, lighting, tools, and lifestyle products. We operate strictly online to make shopping simple, affordable, and reliable for customers across Kenya.
2. Orders
When placing an order, you agree that:
– Your details are accurate
– You are authorized to make the payment
– You understand order confirmation depends on stock availability
– We may contact you for delivery verification
We may cancel orders due to stock issues, incorrect information, or suspected fraud.
3. Payments
We accept:
– M-Pesa [ Paybill – 247247 Account – 309651 ]
– Cash on Delivery
Pricing
– Prices are in KES
– Prices may change without notice
– Delivery fees are shown at checkout – Ksh.300. Countrywide
We do not offer partial or full cash refunds.
4. Delivery
Delivery is handled by third-party couriers.
– Delivery timelines vary by location
– You must provide accurate delivery details
– Couriers may call to confirm your order
– Orders may delay due to weather, traffic, or holidays
Once dispatched, delivery responsibility is shared between us, the courier, and the customer.
5. Replacement-Only Return Policy
We do not provide cash refunds.
All approved return cases are handled via product replacement, based on conditions outlined in the Return & Replacement Policy.
Wrong, damaged, or defective items qualify for free replacement.
6. Product Descriptions
We strive for accuracy, but:
– Colors may vary slightly
– Manufacturers may update designs
– Measurements may have minor differences
Small variations are normal and not considered defects.
7. Limitations of Liability
We are not liable for:
– Misuse of products
– Damage caused after delivery
– Delays by couriers
– Loss due to incorrect addresses
– Issues caused by third-party vendors